Wirral Community Health and Care NHS Foundation Trust

“The pilot with Lexacom was a very positive experience and allowed us to commit with confidence to a full roll-out of Lexacom Echo.  For all involved it was clear from the start that the Lexacom team would become an extension of the project team and would act with honesty and integrity in the best interest of the Trust at every stage.  We would also add how flexible and accommodating Lexacom have been throughout the implementation“

Chris Vranch – Senior Contract Manager

Wirral Community Health and Care NHS Foundation Trust is located in Wirral in North West England, providing community and social care services to the population of Wirral and Cheshire East.

Following the transfer in June 2017 of Adult Social Care services and staff from Wirral Council to the Trust, Wirral is now one of a handful of places in England to have made significant progress towards truly integrated health and care provision.

Motivated by the need to reduce the administrative burden across all clinical teams, Wirral Community conducted a formal procurement exercise.  The Trust was concerned that many clinicians and support staff found administrative duties were having a negative impact on their working hours and in some cases, their personal time.

The Trust was also concerned about the complexity of its network and how this technology could be deployed and supported.  The merger with social care and the complex nature of the organisation presented a number of challenges.

A new way to speed up administrative tasks and streamline clinical pathways had to be explored

Speech recognition technology was considered to be the way to overcome these challenges.  Lexacom’s speech recognition solution, Lexacom Echo, was the preferred choice, with the Trust wishing to embark upon a detailed pilot before committing to a full installation and launch.

The ability to transcribe content directly into the Trust’s main clinical system, TPP SystmOne and the honest professional approach undertaken by Lexacom were cited as key reasons for the Trust’s decision.

For the pilot to be a success it was essential to establish a clear understanding of the current infrastructure and the users’ current circumstances and requirements.  Working with the Trust project team, Lexacom’s professional services team took the time to fully consult and understand all aspects of the user experience. The team established a baseline for current productivity and a detailed understanding of peoples frustrations.  The pilot solution was customised to address the key issues for each department, with training and configuration adapted to ensure that everyone was able to make best use of the technology for their personal needs.

The post pilot analysis revealed that this approach had led to significant improvements across all departments.  The time taken to complete administrative tasks had reduced significantly and the overall user perception of the solution was extremely positive.

The evidence and the feedback made a clear business case for a full roll out of the solution, which was subsequently approved by the Trust.

Users of Lexacom Echo within the Trust are now saving at least 2 hours per week in administrative time. This has allowed them to keep on top of their administrative responsibilities and in many cases dedicate more time to the care of their patients.

Lexacom are proud to work with Wirral Community and Care NHS Foundation Trust and look forward to supporting them in the future.  Because Lexacom Echo is cloud based and makes use of the very latest AI technology, the Trust will automatically benefit from enhancements in the software as they become available.